Refund Policy

Effective Date: December 15, 2025

🌟 Our Commitment

At PetalStudio, your satisfaction is our top priority. We guarantee fresh, beautiful flowers or your money back.

✓ 7-Day Freshness Guarantee

If your flowers don't stay fresh for 7 days, we'll refund you or send a replacement!

🔄 Eligible Situations

You can request a refund or replacement if:

  • Flowers arrived wilted or damaged
  • Incorrect product was delivered
  • Delivery was missed on scheduled date
  • Product differs significantly from photos
  • Flowers don't last 7 days with proper care

⏱️ Time Frame

Report within 24 hours of delivery

Contact us immediately with photos for fastest resolution.

📋 How to Request

  1. Contact: Call +880 9876-54321 or email hello@petalstudio.com
  2. Provide: Order number and clear photos of the issue
  3. Review: Our team responds within 2 hours
  4. Solution: Choose refund or free replacement
  5. Processing: Refunds processed in 3-5 business days

❌ Non-Refundable

  • Orders cancelled after delivery
  • Recipient unavailable (after 2 delivery attempts)
  • Wrong address provided by customer
  • Natural color variations in flowers
  • Customer care instructions not followed

💳 Refund Methods

  • Original payment method: 3-5 business days
  • Store credit: Instant (with 15% bonus)

📞 Need Help?

Our support team is here 24/7!

Phone: +880 9876-54321

Email: hello@petalstudio.com